Ike A.

Ike A. is an accomplished IT professional with extensive experience in service desk management and technical support. Currently serving as the Global Service Desk Supervisor at Kirkland & Ellis since September 2019, Ike has previously held leadership roles, including Service Desk Manager North America at Ipsos, where supervision of a 16-member team provided IT support to 3000 employees across the US and Canada. Notable accomplishments include leading cross-site global initiatives, reorganizing IT support structures, and maintaining high satisfaction ratings. Ike's early experience as a Co-op Process Engineer at Graymont Western Canada Inc. laid the foundation for a strong technical background. Educational credentials include an Executive MBA from Quantic School of Business and Technology, a CORe Credential of Readiness from Harvard Business School Online, and a Bachelor of Science in Mathematics from the University of Manitoba.