Daniel Mars

Daniel Mars has extensive work experience in customer service and management roles. Daniel is currently the Head of Customer Service at Kivra, where they started in 2022. Prior to that, they worked at Blocket from 2014 to 2022, initially as the Head of Customer Service and later as the Head of Customer Security. During their time at Blocket, Daniel played a key role in insourcing parts of the customer service and customer security departments and implementing digitalization initiatives to enhance customer satisfaction.

Before joining Blocket, Daniel worked at Besedo from 2012 to 2014 as an Assignment Manager, overseeing customer service, customer security, and content moderation operations. Daniel successfully improved client satisfaction and employee morale during their tenure.

From 2009 to 2012, Daniel was the Head of Customer Service at Verbal AB (formerly Qall Telecom), where they managed customer service, order processing, and technical support teams. Daniel implemented strategies to increase team efficiency and customer satisfaction, including the establishment of a winback department.

Daniel's career also includes roles at Mobivox as a Customer Service Manager, where they were involved in the company's founding and handled product management, marketing, and media relations. At Mobilett, they served as a Customer Service Manager and later as a Sales Manager, responsible for sales results and team development.

Earlier in their career, Daniel worked as an Administrator at Svensk Delgivningsservice, where they provided support to the Swedish Enforcement Authority in the West Sweden region, managing case registration and distribution among field agents.

Overall, Daniel Mars has a strong background in customer service leadership, team management, and strategy implementation, with a focus on improving customer satisfaction and operational efficiency.

Daniel Mars has a certificate in leadership from FEI Företagsekonomiska Institutet, which they obtained in 2010. In 2016, they completed a program in value-based leadership at SelfLeaders. Additionally, in 2007, they pursued a course in operational leadership at Medavo Resultatutveckling.