Customer Experience Team
About
The Customer Experience Team at Kiwi.com focuses on ensuring seamless and positive interactions for customers throughout their journey. They manage client communications, optimize service procedures, oversee workforce and strategic planning, and integrate feedback into improving travel solutions. This cross-functional team, including roles like Travel Consultant and CX Analytics Team Lead, aims to enhance the overall user experience by leveraging data insights, innovative service solutions, and strategic operational management.
Team members
Adam Greghni
Director Of Customer Service O...
Daniel Šafr
Operations Manager
Hanna Zhyhar
Product Manager [customer Serv...
Jan Fried
Head Of Strategic Planning
Laura Fiacco
CX Analytics Team Lead
Luís Silva
Quality Team Manager
Nikhil Sarin
Director of Planning & Workfor...
Nikola Slater
Senior Executive Assistant To ...
Paulína Krapková
GDS Operations Manager