Bronwyn Henderson

Bronwyn Henderson MBA is an accomplished professional with extensive experience in product and operational performance within the banking and technology sectors. Currently serving as Senior Manager - Product and Operational Performance at Kiwibank since October 2018, Bronwyn has a strong track record in defining customer outcomes, managing risk environments, and ensuring regulatory compliance. Previous roles at Kiwibank include Customer Outcomes Lead and Business Process Specialist, where achievements included leading initiatives to enhance customer satisfaction and streamline processes. Prior to Kiwibank, Bronwyn held various positions at Spark New Zealand and Vodafone New Zealand, focusing on IT service management and process improvement, and also gained experience at Friday Solutions Ltd and Anderson Lloyd Lawyers. Bronwyn holds an MBA from Victoria University of Wellington and a Bachelor of Business with a joint major in Management and IT from Auckland University of Technology, along with additional qualifications in leadership and legal executive studies.