Jenove Blanfort

Jenove Blanfort's work experience includes:

1. Technical Support Specialist at Klara (2022-present): Providing L1/L2 support for the Klara platform and its mission-critical functionalities. Documenting solutions for common problems and creating runbooks and knowledge base articles. Collaborating with Customer Success, Engineering, and the Business to determine priorities and ensure effective communication of progress.

2. Cloud/DevOps Engineering Student at JJ Tech Inc (2022-2023): Gaining experience in cloud and DevOps engineering.

3. Support Analyst at Coinbase (2021-2022): Serving as a domain expert across multiple channels to support high-value customers and institutions in onboarding for Coinbase's institutional products. Handling hi-priority queues and providing daily handovers to global operational teams. Driving changes in workflows, policies, and tools. Investigating, troubleshooting, and resolving customer issues across various channels. Documenting user information, issue details, and solutions on service tickets.

4. Owner Advisor at Tesla (2019-2021): Developed reporting infrastructure for sales key performance indicators (KPIs). Executed outbound calling strategy to warm leads, resulting in a close rate exceeding expectations. Recorded extensive notes in the Salesforce CRM system for onboarding new customer service reps and account managers. Built segmented lead reports and designed sales campaigns to maximize sales and market penetration.

5. Remarketing, Fleet & Operations Lead at Tesla (2018-2019): Assisted with outbound marketing efforts in Boca Raton to drive community engagement. Hosted cross-training workshops for store staff on topics including Salesforce, sales strategy, vehicle remarketing, and product knowledge. Ensured an adequate fleet to accommodate and maximize test drive volume.

Jenove Blanfort obtained an Associate's degree in Mass Communication/Media Studies from Broward College between 2015 and 2017. After that, from 2017 to 2019, Jenove pursued a Bachelor of Arts degree in Communication and Media Studies at Florida Atlantic University.