Lauren Mecca

Lauren Mecca is a seasoned professional in customer success and strategic advisory roles, currently serving as Head of Strategic Customer Success at Klarity since September 2022. With a strong background in customer-centric operations, Lauren has advised multiple startups as a Customer Centricity Advisor and Fractional VP of Customer Experience. As a core member of Underscore VC, Lauren collaborates with entrepreneurs to foster transformative companies and has played an active role in mentoring early-stage founders through MassChallenge. Prior experience includes leadership positions at Talla, Placester, and Crimson Hexagon, where Lauren honed expertise in aligning customer success initiatives with business objectives. Lauren’s educational credentials include an MBA from Questrom School of Business at Boston University and a BA in Art History and Italian Language from the University of Virginia.