David Cunningham has extensive experience in customer service and process optimization, currently serving as a CS Self Service AI Process Specialist at Klarna since October 2019. In this role, David develops routines and policies for the Customer Service AI Assistant to enhance issue resolution efficiency. Previous positions at Klarna included CS Process Design and Optimisation Specialist, CS Offering Definition, and Key User CS UK, where responsibilities included supporting UK Customer Service operations. Prior to Klarna, David worked as a Dispute Resolutions Agent for the National Ambulance Service and as an Emergency Medical Controller within the National Emergency Operations Centre. Early career roles included Conference and Events Assistant at Campus Life Services and Shopfloor / Customer Services Assistant at Home Retail Group PLC. David holds a Bachelor of Arts in Public Administration from the University of Limerick and completed secondary education with honours at Gaelcholáiste Cheatharlach.
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