Diego Ruiz

Diego Ruiz has a diverse work experience that spans multiple companies and roles. Diego has most recently worked at Klarna as an Operations and Analytics Manager, starting in April 2023. Prior to that, they were a Senior Associate in Global Strategy & Planning at Klarna from March 2022 to April 2023.

Before joining Klarna, Diego worked as a Customer Success Consultant at Palenca (YC S21) from January 2022 to February 2022. In this role, they kick-started client success through data analysis and bootstrapping operations, created a main dashboard for monitoring key performance indicators, and improved feedback loops between sales, product, and engineering.

Diego took a career break and traveled in Southern Europe from December 2021 to February 2022 to reconnect with friends and family, expand their network, and strategize their professional future.

From June 2020 to December 2021, Diego worked at Nelo as an Operations - Customer Experience Lead. Diego analytically led and scaled support operations, built an eight-person team, and focused on bridging the gap between product, engineering, and Nelo's customers. Diego also managed the hiring and inspired the team's growth from a seed-stage company to a Series A company.

Diego's earlier experience includes working at Uber, where they held multiple roles. From December 2019 to May 2020, they were a Strategy & Planning Analyst for Uber Eats - LatAm, driving growth and profitability. Diego supported the launch of new product offerings and crafted financial models for a phone call ordering product during the COVID-19 pandemic. From June 2018 to December 2019, they worked as a Strategy & Operations professional for Uber Eats in the North Territory, where they built city monitoring dashboards, developed analysis and forecasts, and built monitoring tools for courier operations.

Overall, Diego Ruiz's work experience demonstrates their expertise in operations, analytics, strategy, planning, and customer success, with a focus on driving growth and profitability in the technology and delivery industries.

Diego Ruiz began their education in 2012 at Durham University, where they pursued a foundation degree in Business Administration and Management, General. Diego completed this program in 2013. Subsequently, from 2014 to 2019, they attended the Instituto Tecnológico Autónomo de México, where they earned a Bachelor of Business Administration (BBA) degree with a focus on Strategic Direction. In 2019, they briefly attended the Ljubljana Summer School at the University of Ljubljana, Faculty of Economics, studying International Business. Alongside their formal education, Diego has also obtained various certifications in SQL from DataCamp, including Data-Driven Decision Making in SQL, Exploratory Data Analysis in SQL, PostgreSQL Summary Stats and Window Functions, SQL Fundamentals Skill, Functions for Manipulating Data in PostgreSQL, Intermediate SQL, and Joining Data in SQL.