JB

Jenn Brisebois

Principal CX Program Manager, Content Strategy at Klaviyo

Jenn Brisebois is a seasoned professional in customer experience and digital marketing, currently serving as Principal CX Program Manager, Content Strategy at Klaviyo since July 2021. In this role, Jenn collaborates with the Customer Experience Management leadership team to drive the vision and execution of self-service content and digital experiences, including managing The Klaviyo Power Up customer experience center. Previously, Jenn held various roles at Klaviyo, including Principal Customer Education Specialist and Customer Education Specialist, where responsibilities encompassed developing educational content, cross-functional initiatives, and direct customer engagement strategies. Early career experience includes positions at REV UP BRANDS and Constellations Behavioral Services, where Jenn developed digital marketing campaigns and social media strategies. Jenn holds a Bachelor of Science in Business with a Marketing Concentration and a Bachelor of Arts in Theatre with a Dance Concentration from the University of New Hampshire.

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Timeline

  • Principal CX Program Manager, Content Strategy

    May 1, 2024 - present

  • Principal Customer Education Specialist

    September, 2022

  • Customer Education Specialist

    July, 2021