Mai Tran

Mai Tran is a seasoned professional in customer education and e-commerce management, currently serving as a Senior Customer Education Specialist at Klaviyo, where responsibilities encompass expanding international education initiatives and overseeing regional strategies across multiple languages. With a robust background, including roles at Heroes as an Ecommerce Manager and Community & CRM Manager, Mai has demonstrated expertise in driving revenue growth, enhancing brand awareness, and optimizing customer journeys. Previous experience includes content management and partner development at SpaceFill, along with educational roles at Rocket School and IONIS Education Group. Mai holds a Master in Management from HEC Paris, specializing in Digital Business, and has actively contributed to various initiatives in training, community building, and brand strategy throughout a diverse career.