Renata Rocha

Renata Rocha is an accomplished professional currently serving as the Global VP of Customer Success - At Scale at Klaviyo, where leadership spans teams across AMER, EMEA, and APAC. With experience in customer success and services across various companies, Renata held significant roles at Shopify, including Customer Experience Sr Director and Managing Director - EMEA, where contributions included building a diverse customer success team and driving international expansion. Renata co-founded Neemu, focusing on personalizing consumer experiences, and has held previous positions in revenue operations and sales management. Renata's educational background includes a Master of Science in Entrepreneurship from USP and participation in a Climate Change Fellowship at Terra.do.