Sarah Hums

Sarah Hums, MS-CXM, currently serves as the Senior Director of Customer Experience Management at Klaviyo since February 2023. Prior to this role, Sarah held various leadership positions at DocuSign, where responsibilities included leading the Customer Lifecycle Strategy team to enhance product usage and retention for over one million customers. At Oracle, Sarah advanced from Program Manager to Director roles, focusing on digital customer success and marketing automation, and was instrumental in transitioning to a programmatic customer success model. Earlier experience includes significant marketing and program management roles at Hobsons and Monster, complemented by academic achievements including a Master of Science in Customer Experience Management from Michigan State University and a Bachelor of Arts from Xavier University.