Vanessa Ma is a skilled customer experience and digital marketing professional currently serving as a Customer Experience Specialist - Program Manager at Klaviyo since September 2025. Prior experience includes roles at L.E.K. Consulting from January 2022 to August 2025, where Vanessa progressed from Digital Marketing Associate to Digital Marketing Specialist, focusing on content creation, email workflows, and marketing automation. Additional experience encompasses a Digital Experience Assistant position at Northeastern University Information Technology Services, a CRM Assistant role at The Estée Lauder Companies Inc., and an internship at Wayfair. Vanessa holds a Bachelor of Science degree in International Business from Northeastern University and participated in an exchange program at IÉSEG School of Management.
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