Ken Cheng is currently a Senior Team Lead in Customer Experience Operations at Klook, where they focus on AI application and risk control processes to enhance customer experience. Previously, at Lalamove, Ken served as a Customer Service Team Lead, excelling in operational changes, training, and performance monitoring, and was recognized three consecutive years for their outstanding performance. Ken holds a Bachelor of Business Administration in Statistics from Tunghai University, which complements their analytical skills in crafting strategic plans and optimizing workflows.
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