Janice Leahn Connelly, CSM® CSPO®

Janice Leahn Connelly, CSM® CSPO® has a wealth of work experience, beginning in 2003 at Mactan Parts Technology, Inc. as an Import & Export In-Charge. In 2006, they joined Teleperformance (formerly PeopleSupport) as a Quality Assurance Analyst, Senior Customer Service Representative, and Sales Representative/Order Taker. In 2009, they moved to Lexmark International (Asia Pacific) as a Team Lead of Enterprise Support Software and Quality Specialist/NICE Software Administrator. From 2016 to 2018, they worked at OptimumCX as an Enterprise Technical Support Specialist, Franchise Technical Support Specialist, and Technical Support Specialist 1. Finally, since 2018, they have been an Engagement Manager at Kloves Inc.

Janice Leahn Connelly, CSM® CSPO® has an education history that includes a Bachelor of Science (B.S.) in Management Accounting from Ateneo de Davao University, obtained between 1998 and 2003, and a Project Management course from the University of Nevada, Reno obtained in 2020. Additionally, they have obtained a number of certifications, including Lean Six Sigma Green Belt from the University of Nevada, Reno in 2021, Certified ScrumMaster® (CSM®) from the Scrum Alliance in 2021, and Certified Scrum Product Owner® (CSPO®) from the Scrum Alliance in 2022.