David Merchan currently serves as Network Operations Manager at KM2 Solutions since February 2019. Prior to this role, David worked as a Strategic Accounts Support Officer at Cable & Wireless Communications, where responsibilities included improving customer service procedures for B2B and B2C clients. David's experience also includes serving as an IT Operations Engineer at Level 3 Communications, focusing on incident and change management for managed customers, and as a Field Technician at ACT telematica, managing change control in the networking area. David holds a Bachelor of Engineering in Electrical and Electronics Engineering from Pontificia Universidad Javeriana and completed a course on Principles of Internet of Things and Embedded Systems at the same institution.
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