Yuka A.

Yuka A. is an accomplished professional with extensive experience in client services and contact center management. Currently serving as the Director of Client Services at KM2 Solutions since January 2022, Yuka A. focuses on strategic account management, thought leadership for growth initiatives, and client onboarding. Previously, Yuka A. held various positions at OceanX, LLC from March 2016 to January 2022, notably as Sr. Manager of Service Delivery, where responsibilities included RFP management, project implementation, and analyzing client needs across domestic and international markets. Prior experience includes roles at Guthy|Renker as an International Training and Development Specialist and a Japanese Translator, along with self-employment as a Japanese instructor and a managerial role at Kubo's / Zen Sushi. Yuka A. holds two Bachelor's degrees in Special Education and Teaching as well as Education from Concord University.