William Gillette III

William Gillette III has a diverse work experience in the IT industry. William is currently the Director of IT at KNA Solutions since November 2019. Prior to that, they worked as a Staffing Operations Supervisor at the same company from July to November 2019. Before joining KNA Solutions, they served as a Service Delivery Manager at ProTechnical from February to July 2019. From November 2017 to February 2019, William worked as a System Administrator at Zazzle, where they managed assets and user accounts, provided hands-on assistance, and ensured the functionality of zazzle.com. William started their career at NTT DATA Services in 2014, where they held various roles including Interim Problem Manager, Incident Manager, Request Fulfillment Manager, and Help Desk Senior Associate Analyst Consultant. In these roles, they proactively analyzed incidents, managed service operations to meet client requirements, provided end-to-end management for incidents, coordinated with multiple teams, and collaborated to fulfill requests within SLAs.

From 2018 to 2021, William Gillette III attended Western Governors University and obtained a Bachelor of Information Technology degree with a field of study in Information Technology. In December 2018, William Gillette III acquired the CompTIA A+ ce Certification from CompTIA. Additionally, in 2014, William Gillette III obtained the ITIL Foundation Certificate in IT Service from AXELOS Global Best Practice.