Martijn van Nassau

Martijn van Nassau currently serves as the Lead Customer Service and Quality Assurance Specialist at Knab, where responsibilities include overseeing the quality of the Customer Service Expert Center, conducting interviews, performing quality checks, training new colleagues, and maintaining up-to-date work instructions. Previously, Martijn held the role of Klachtencoördinator, managing monthly complaint reports and ensuring proper handling of complaints in collaboration with legal and compliance departments. As a Service Expert, Martijn contributed to the bank's strong reputation and high NPS-score by providing excellent customer service. Prior experience includes working as a Sales Representative at Just Eat Takeaway.com, focusing on partnerships with key restaurants, and serving as an Event Medewerker at The Hospitalitist. Martijn's career commenced at Strandbrasserie De Jutter as a Medewerker Bediening. Martijn holds an Associate Degree in Ondernemen from Windesheim and a HAVO diploma in Economie en Maatschappij from OSG De Meergronden.