Sofia Silva

Sofia Silva has a wealth of work experience, beginning with their role as Quality and Environmental Manager at Sonicarla Europa - Táxteis S.A. in 2012. Sofia then moved to Sonicarla Europa in 2013 as a Customer Account Manager, followed by a role as Buyer at TIFFOSI in 2016. In 2017, they became a Customer Account Manager at Sidónios Seamless Tech, S.A., and in 2020, they took on the role of Customer Account Manager at BindTuning. Most recently, they have been a Customer Success Manager at knokcare since 2021.

Sofia Silva holds a Licenciatura in Ciência da Informação from the Faculdade de Engenharia da Universidade do Porto (2009-2012) and a Licentiate degree in Ciência da Informação from the Faculdade de Letras da Universidade do Porto (2009-2012). Sofia has also obtained various certifications, including Developing and Using Customer Health Scores from SuccessHACKER (December 2022), Business Communication Skills from Udemy (July 2021), How to Manage Customer Feedback from Udemy (July 2021), CX Trends 2021 from Zendesk (February 2021), Agile Training Series from MGMWERX (January 2021), Customer Success Meetup from Eventbrite (January 2021), Agile Scrum Seminar from Eventbrite (December 2020), Fotografia - Iniciação from Olhares (year unknown), and Fotografia de Rua from Olhares (year unknown).