Jaikumar Ramakrishnan

Jaikumar Ramakrishnan is the Vice President of Customer Success at KnowBe4, where they steer customer success initiatives across EMEA, focusing on strategic engagement and service excellence. With extensive experience in customer success roles, including positions at SAP from 2004 to 2019, they have cultivated expertise in cloud services and IT service management. Jaikumar holds a Master's degree in Finance and Business Administration from the University of Mumbai and a Master's degree in Business Information Systems from Karlsruhe University of Applied Sciences.