Katie Rich

Katie Rich is an accomplished leader in customer operations with extensive experience across multiple industries, including SaaS and corporate services. Currently serving as an Advisor at KODIF since August 2024, Katie previously held significant roles such as Vice President of Customer Delivery at Appdome and Vice President of Customer Operations at Totango, where responsibilities included overseeing teams focused on customer onboarding and driving product adoption for enterprise clients. Prior positions include Director of Customer Operations at 2nd Address and Limos.com, as well as Senior Program Manager at LesConcierges, reflecting a strong background in customer-centric operations, team management, and strategic program implementation. Katie holds a Bachelor of Science in Photography from Drexel University.