Beatriz Martínez Herráiz

Beatriz Martínez Herráiz has a diverse work experience spanning multiple roles and industries. Beatriz is currently working at Kodit.io as the Head of Quality Process and CX, a position they have held since July 2022. Prior to this role, they worked as a Quality Management & Customer Experience professional at the same company from July 2021 to July 2022.

Before joining Kodit.io, Beatriz served as the Customer Satisfaction Department Supervisor at weguest from June 2019 to June 2021. Beatriz also worked as a National Sales Executive at RESTEL S.A. from December 2018 to June 2019.

Earlier in their career, Beatriz gained experience in customer service and hospitality roles. Beatriz worked as a Customer Service Representative at HomeAway is now Vrbo from March 2018 to December 2018. Prior to that, they were a Senior Receptionist at The Ivy Collection from September 2017 to February 2018, where they managed a team of hostesses and provided top-quality services to guests.

Beatriz also worked as a Recepcionista at Hakkasan Group from October 2016 to August 2017, where they welcomed customers, handled reservations, and ensured excellent customer service. Beatriz had an internship at Henry VIII Hotel from July 2016 to September 2016.

Additionally, Beatriz has experience in online marketing. Beatriz completed an internship in Online Marketing at Convershare Agencia de Marketing Online from September 2015 to January 2016, where they worked on SEO implementation and community management.

Earlier in their career, Beatriz worked as a part-time employee at Heart OF Amsterdam Hostel from September 2014 to January 2015. Beatriz served as a breakfast waitress and provided reception support during their time there.

Beatriz Martínez Herráiz began their education journey in 2011 when they enrolled at the Universitat d'Alacant. Beatriz pursued a Grado en Turismo y ADE, focusing on the field of Gestión de servicios turísticos y de viajes. Beatriz successfully completed the program in 2016.

In 2014, Beatriz participated in the ERASMUS program and studied at Hogeschool Tio as an exchange student. During this time, they continued their studies in Gestión de servicios turísticos y de viajes.

In 2019, they attended the Escuela de Negocios y Dirección de la UEMC, specializing in Dirección comercial with a focus on Selling Skills and Sales Operations. This program lasted for one year.

Most recently, in 2020 and 2021, Beatriz pursued further education at the Universidad Complutense de Madrid. Beatriz studied Calidad turística y Auditoría interna (ICTE) but did not specify a particular field of study.