K. Senaka Kalubowila

K. Senaka Kalubowila is an accomplished Service Delivery Manager currently leading the Global Operations' 24/7 service delivery team at Kognitiv Corporation. With extensive experience in service operations management, K. Senaka has effectively overseen service desk activities at Intrepid Travel and GrubTech, ensuring adherence to Service Level Agreements (SLAs) while fostering team management. Prior roles at Pearson included senior positions in incident management, where K. Senaka led global teams to resolve complex issues and initiate IT Service Management (ITSM) process improvements. K. Senaka's foundational experience includes system engineering and IT support across multiple organizations, complemented by academic qualifications including an MBA from the University of Colombo and a BSc in Management Information Systems from University College Dublin.