Trenton Epperson has a diverse range of work experience spanning several industries. Trenton is currently employed as a Senior Technical Support Engineer at Komprise since March 2022. Prior to this, they worked at FireEye, Inc. as a Sr. Staff Designated Support Engineer from November 2017 to March 2022.
Earlier in their career, Trenton worked at Dell EMC as a Sr. Analyst. In this role, they served as a coach and provided technical guidance to a team of 50 local employees, while also training new and existing employees. Trenton later became a Networking SME, focusing exclusively on networking aspects of a NAS storage system and supporting over 200 global support engineers.
Before joining Dell EMC, Trenton was a Technical Support Engineer at Verizon Wireless from July 2006 to April 2014. Trenton was responsible for troubleshooting issues related to provisioning AAA servers, networking, software, and hardware, primarily focusing on Machine to Machine devices.
Additionally, Trenton worked as a Resolution Specialist at Convergys from October 2004 to July 2006, and as an Assistant Manager at Nickelcade from March 2004 to October 2004. In the latter role, they managed daily operations, maintained arcade game mechanics, and provided excellent customer service.
Trenton Epperson pursued their education in the field of computer and information systems security/information assurance. Trenton obtained their Bachelor's degree from Strayer University-Maryland, where they studied from 2012 to 2015. Before that, they attended Pima Community College from 2008 to 2009, focusing on information technology. In 2004-2005, they also studied computer science at Salt Lake Community College. During their educational journey, Trenton Epperson also obtained various certifications related to technical support engineering, storage administration, and networking from institutions like Dell EMC and CompTIA.
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