Konecta
Antoine Conan is a seasoned professional in customer experience and project management, currently serving as CX Technology Manager at Konecta France since May 2019. With a strong background in managing customer relations and strategic project execution, past roles include Manager at Colorado Groupe, where responsibilities included supporting merger projects and pricing strategy restructuring, as well as Head of Project Management at DIABOLOCOM, overseeing a team and enhancing multichannel relationships. Additional experience includes managing accounts in the Energy and Tourism sectors at Webhelp, and previous positions in product management and technology consulting early in the career. Antoine Conan holds a Master's degree in Marketing Management from ESSEC Business School and a Master's degree in Information Systems and Telecommunications from Université de Technologie de Troyes.
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Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.