Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. 
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. 
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Banking

Retail

Telecommunications

Konecta

Enrique García Gullón

Ronen Melnik

Ramón Ros

Nacho Cárdenas

Mónica Serrano

Mehdi Benabdallah

Jorge Del Río

Jesús Iglesias

Guido Albers

Federico Jaramillo

Diana Catalina Velasquez

Carlos García

Alejandra García

The Customer Experience and Relations team at Konecta is dedicated to enhancing client interactions and satisfaction across all service touchpoints. This team oversees the development and implementation of strategies that improve customer journeys, ensuring seamless service delivery while leveraging technology to optimize experiences. By analyzing feedback and performance metrics, the team continually refines processes to foster long-term relationships with clients and drive customer loyalty, ultimately supporting Konecta's commitment to excellence in customer management.

Customer Experience and Relations

Operations and Management

Business Development

Customer Experience and Relations

About

Team members

Other teams at Konecta

Operations and Management

Business Development