Benedict Chan is a seasoned professional in technical support and customer reliability, currently serving as a Senior Manager at Kong Inc. since February 2021. Prior experience includes key roles at Splunk and Tableau Software, where Benedict managed technical support and customer accounts, contributing to analytics and visualization solutions for diverse clientele. A solid foundation in IT consulting was established at Oracle through various positions aimed at implementing and analyzing complex systems. Additional experience includes training and support roles at Informix (IBM) and Vignette, dating back to the mid-1990s. Educational credentials encompass an MBA from AGSM at UNSW Business School, a post-graduate diploma in Software Technology from The Hong Kong Polytechnic University, and a Bachelor of Engineering in Computer Engineering from UNSW.
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