Viviane Eléa

Viviane Eléa is a seasoned IT professional with extensive experience in customer service and IT support. Currently serving as a BPO Consultant - Customer Service at Konica Minolta Business Solutions Portugal since November 2021, Viviane acts as Team Leader for IT Local and End-User Support for NOS SGPS. Previous experience includes working as an independent IT Consultant, where responsibilities involved contract management, service quality reviews, and performance evaluations. Prior roles include Analyst positions at Lojas Renner and Vonpar S/A, focusing on service level management, quality control, and ITIL processes. Viviane began a career in IT in 2001 with roles in system documentation and technical support while progressively advancing skills and responsibilities related to telecommunications and network management. Viviane holds a degree in Technology in Network Management from Universidade Paulista.