Shannon Koelewijn currently serves as Functioneel Beheerder WaaS at Koninklijke Bibliotheek since July 2023. Previous experience includes roles as Servicedesk medewerker at Het Oogziekenhuis Rotterdam, and interim positions such as Medewerker servicedesk and Medewerker helpdesk through QISS-IT at various healthcare facilities. Shannon also worked as Customer Relations Manager at LouLou Essentiels and held office management positions at Solits and by LouLou. Educational background includes studies at Karel de Grote-Hogeschool and Scalda college, culminating in a degree in hoofd informatie and toerisme from MBO niveau 4.