Konnect Insights
Hitesh Salian is an experienced Product Architect and Systems Analyst at Konnect Insights since July 2016, with a robust background in software development and project management. In addition, Hitesh has been a Systems Analyst at Prudence Analytics and Software Solutions Pvt. Ltd. since June 2010, contributing to the development and management of various complex project modules. Previous roles include Senior Developer, where the complete infrastructure and environment for Big Data were established, and Junior Developer, focusing on developing Web and Windows Applications using Visual Studio. Hitesh holds a Master's degree in Computer Applications and a Bachelor's degree in Information Technology from Sikkim Manipal Institute of Technology, complemented by a solid foundational education in geology and general studies.
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Konnect Insights
Konnect Insights is a unified customer experience management platform for your brand. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand Konnect Insights is a comprehensive platform that unifies data science, marketing, analytics, and customer experience to ensure a true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted and go-to solution for over 500 leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, etc. across APAC, LATAM, the Middle East, and North America. Built on principles of Big Data, AI, ML and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its own requirements, and to ensure their marketing and customer service efforts are top notch while also being able to leverage the power of big data. https://www.youtube.com/konnectinsights