Jimmy Boone

Jimmy Boone is a Senior Technical Support Manager at Körber Supply Chain, responsible for managing the support department's phone and ticketing systems. With a strong background in technical support, Jimmy has provided tier 1-3 enterprise support since November 2020. Previously, as Lead SOC at Overhaul, Jimmy played a critical role in security and risk management for high-profile clients, contributing significantly to threat mitigation and saving $50 million in customer product integrity. Experience as a Customer Support Engineer at Cosential involved enhancing customer satisfaction through effective issue resolution and product feedback using various software tools. Earlier, in the role of Customer Relationship Manager at ACK, Jimmy excelled in managing customer interactions related to e-commerce and product inquiries. Educational credentials include a degree in Political Science, focusing on International Relations and National Security Studies from The University of New Mexico.