Alenis Daniela Fiallo Vargas

Alenis Daniela Fiallo Vargas is an accomplished professional currently serving as the Director of PLG Services and Sales Engineering at Kore.ai, leading a team of over 25 engineers in delivering innovative solutions for enhancing customer and employee experiences. With a background in sales engineering and technical support for various products, including the Experience Optimization platform, Alenis has also contributed as a Conversational AI Strategist focusing on the healthcare sector. Alenis's academic background includes a Bachelor of Science in Engineering Management/Industrial Engineering and is pursuing a Master of Science in Industrial Engineering at Arizona State University, where contributions as a Writing Mentor and Senior Writing Mentor have helped improve student learning experiences. Previous experience includes roles as a Junior Consultant at TES America and Part Time Assistant Manager at Plásticos Vargas y Vargas, focusing on research and production management.