Herrsha Nair

Herrsha Nair is a seasoned professional in client services and quality control, currently serving as the Head of Client Services at Kotak Mahindra Bank since August 2023, managing wholesale banking client services across all products. Previously, Herrsha held prominent roles at RBL Bank, including Head of Quality Control and various positions focused on service excellence and client engagement. With a foundational career at HSBC as Premier Service Manager and experience in processes at ICICI Prudential and ABN AMRO Bank, Herrsha has consistently demonstrated expertise in enhancing client relations and service delivery. Educationally, Herrsha holds a Master's degree in Business Administration from the University of Mumbai and a Bachelor of Commerce in Accounting and Computer Science from Jai Hind College.