Hariharaprasad V B

Hariharaprasad V B is a Customer Success Specialist at Kovai.co, where responsibilities include managing a diverse portfolio with an ARR exceeding $800,000+ and serving over 100 clients from mid-market to enterprise-level businesses. Key achievements involve establishing strong customer relationships, implementing proactive churn mitigation strategies, and optimizing ROI through Document360. Prior experience includes roles as a Customer Success Graduate Trainee at Kovai.co, focusing on client portfolio management and customer retention, along with a Business Development Internship at Urban Company and a position as a Customer Support Engineer at CSS Corp. Currently pursuing a Post Graduate Diploma in Management with a focus on Data Science and Business Analytics from the Great Lakes Institute of Management, following a B.Com in Computer Application from Sree Saraswathi Thyagaraja College.