Daan Willems

Daan Willems has extensive experience in customer service and management, currently serving as a Proces-/ketenmanager at KPN since October 2021. At XS4ALL Internet BV since 2012, Daan has held multiple roles, including Service Manager, where responsibilities included analyzing call impact and leading improvement projects, and Sr. Specialist Kwaliteit, coordinating a team and implementing operational changes. Daan also contributed to the company as a member of the Works Council and held the position of president in 2019. Additionally, Daan monitored and improved customer interaction quality as a Quality Manager. Prior experience includes managing a call center at SalecoGroep, where Daan was instrumental in establishing the customer service department. Educational background includes studies at Amsterdam University of Applied Sciences and Hanzehogeschool Groningen.