Irma van Mil is an accomplished professional with extensive experience in the telecommunications sector, primarily at KPN, where various leadership roles have included Director of Formula & Business Improvement, Director IT Improvement, and Program Director for Digital Sales. Irma has been instrumental in enhancing IT quality for Customer Service and Retail, transforming sales organizations through process and tooling improvements, and driving agile transformations. Prior roles include managerial positions in operations and business support at KPN Newtel Essence B.V., KPN Telecom BV BL CIS, and SNT Connect BV, focusing on operational efficiency and customer care. Educational credentials include degrees in Management, Marketing & Logistics from Open Universiteit and The Hague University of Applied Sciences, along with executive training from Nyenrode Business University and de Baak.
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