Harriet Mack

Harriet has been at Kraft for 28 years, starting as a Customer Service Representative (CSR). After being promoted to Senior CSR, Harriet has worked as a Customer Service Supervisor for the past two years directing the activities of the Customer Service Department. Harriet’s main focus is on good communication with Kraft’s customers by meeting their needs and ensuring efficient and effective responses to inquiries. She also facilitates interactions between sales, service, and other departments to ultimately focus on customer satisfaction, while maximizing company service and profit goals.

Harriet has attended many classes and seminars throughout her career at Kraft, including business courses related to Supervising and Management, Sales Professionalism, Communications, and Customer Service, as well as technical courses, such as Basic Hydraulics, ongoing Danfoss online hydraulic products training, and other in-house training opportunities. Harriet graduated from Strongsville High School and took classes at Cuyahoga Community College.