Junaid Akram

Junaid Akram has a diverse work experience spanning from 2016 to 2021. In 2021, they were a Business Process Specialist at Krave Mart (YC S22) where they led a companywide strategy to standardize policies and procedures for Operations including live ops and last-mile delivery, implemented systems and processes to improve customer satisfaction and cost efficiency, and developed and motivated teams to meet management's defined SLAs. Junaid was also a Key Account Manager at Sehat Kahani in 2021, where they managed important and small/medium accounts, initiated sales activity with top-level management at target industry accounts, and coordinated cross-functional teams. In 2020, they were a Lead - Business Process Outsourcing at Cheetay, where they were responsible for overseeing all activities related to e-commerce operations at the BPO end, assigned KPI targets to improve customer and partner services performance and efficiency, and ensured that the BPO and its staff met the goals and provided reliable, efficient support for business. In 2019, they were a District Sales Manager and Management Trainee - Sales & Marketing at Pak Suzuki Motor Company Limited, where they provided business consultancy to the company's authorized dealer network, developed sales and marketing strategies to enhance retail sales, analyzed market trends, demographics, pricing, competitor's product, and other related market information, and conducted dealer audits. In 2016, they were a Team Lead - Customer Service and Customer Retention Representative at foodpanda, where they ensured quality service and response to customers, improved processes to provide the best customer experience, and coordinated with regional/global operation teams for execution and reporting. Junaid was also an Intern - Branch Operations at Meezan Bank Limited in 2016, where they gained experience in Islamic banking and its scope, branch banking operations, and assisted different teams with product sales and operations.

Junaid Akram's education history includes a Masters in Public Administration from Karachi University (2016-2017), a Bachelors in Public Administration from Karachi University (2014-2016), an Intermediate from Government College for Men (2011-2013), and a Matriculation in Computer Science from Sir Syed Model School (2009-2011).