Titawan. S (LOMA ALMI, Lean Six Sigma Greenbelt)

Titawan S has extensive work experience in various industries and positions. Titawan started their career at AIS - Advanced Info Services Plc. as a Customer Service Branch Manager, where they were responsible for planning the branch's service strategy and workforce schedule.

They then moved to Muang Thai Life Assurance Public Company Limited, where they held multiple roles, including Senior Expert - Service Development, AVP - Service Development, and Senior AVP - Inbound Service Call center. In these positions, they focused on improving customer satisfaction scores and initiating new projects to raise customer engagement.

Titawan then joined Krungthai-AXA Life Insurance PCL. as Vice President Contact Center, where they led process improvement initiatives using Lean Six Sigma and played a crucial role in building operational efficiency and customer experience.

They later joined LINE Company (Thailand) as Head Of Customer Care, where they managed the TH Customer Care team, developed operational performance, handled budgeting and cost control, and conducted capacity planning.

Overall, Titawan's work experience showcases their expertise in customer service, contact center management, process improvement, and operational strategy. They have demonstrated a strong focus on customer satisfaction and have a background in Lean Six Sigma and ALMI certifications.

Titawan S. has a Master Degree in Business Administration from NIDA Thailand, which they obtained from 2009 to 2011. Prior to that, they attained a Bachelor Degree in Social Administration from Thammasat University, where they studied from 1997 to 2000. Furthermore, Titawan completed their Secondary education at an Equivalent School, specializing in English-French, between 1995 and 1997. It is also mentioned that Titawan has a Bachelor's degree in Social Work from Thammasat University, although the specific dates for this degree are not provided. In addition to their formal education, Titawan holds LOMA ALMI and Lean Six Sigma Greenbelt certifications, delineating their expertise in the respective fields.