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Pauline Fetters

Senior Customer Success Manager at Kuali

Pauline Fetters has a diverse work experience spanning several industries. Pauline started their career as a Production Coordinator at VIMBY, a creative content studio, where they supported producers and managed staff scheduling and hiring. Pauline then worked as a Production Manager at ROBERT DALRYMPLE PRODUCTIONS, coordinating and managing production shoots, preparing budgets, and supervising crew.

Later, Pauline joined Sunset Studios as a Sales and Marketing Manager, maintaining client relationships, handling complaints, and securing strategic partnerships. Pauline also worked at Effortless Rental Group as an Account Manager, overseeing client relationships, developing organizational policies, and leading the recruiting and hiring team.

In their role as a Technical Recruiter and Technical Project Manager at Whisper, Pauline created and oversaw the technical internship program, managed the recruiting process, and led SCRUM meetings and project management activities.

At Keyrenter Denver, Pauline served as the Director of Marketing and Customer Success, where they evaluated and developed marketing strategies, implemented sales and marketing campaigns, and focused on building relationships with partners. Pauline also worked as a Customer Success Manager, creating a streamlined onboarding and sales process.

Prior to their current role as a Senior Customer Success Manager at Kuali, Inc., Pauline worked at Process Street as a Customer Success Manager, providing account management services and focusing on email and chat communication.

Lastly, Pauline also has experience as the owner of Jaces Place LLC, a company offering property management services for short-term rentals. Pauline managed all aspects of the business, including personalized rate settings, guest communication, cleaning coordination, and supply management.

Overall, Pauline's work experience demonstrates a strong background in customer success, account management, marketing, and project management across various industries.

Pauline Fetters has a Bachelor of Arts degree in Film/Cinema/Video Studies from California State University, Northridge, which they completed from 2009 to 2010. Prior to that, they obtained an Associate of Arts and Sciences degree in Liberal Arts and Sciences/Liberal Studies from Los Angeles Valley College, where they studied from 2007 to 2009. In 2006 and 2007, they also attended Santa Barbara City College, where they earned an Associate of Arts and Sciences degree, although the field of study is unspecified.

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Timeline

  • Senior Customer Success Manager

    April, 2022 - present