Jake T.

Jake T. is an experienced professional in operations management with a strong background in the airline industry. Currently serving as the Director of Operations for the British Airways account at Kuehne+Nagel since 2020, Jake T. leads end-to-end operations and manages two teams of over 20 members, focusing on achieving organizational goals and facilitating decision-making through budget and schedule creation. Previously, at SkylogistiX from 2014 to 2020, Jake T. progressed through multiple roles, including Application Product Owner and Onboard Logistics Competence Centre Manager, where responsibilities encompassed workflow process mapping, SOP development, and support for offshore development teams. The career began as an Application Support Engineer, diligently managing support requests and troubleshooting data transmission errors. Jake T. holds an NVQ Level 3 in Business from City College Southampton.