Dinka Hernindita

Dinka Hernindita has a diverse work experience, starting with a role as a Customer Service representative at Sale Stock in 2016. There, they handled customer complaints, provided product information, and prioritized customer needs.

In 2017, Dinka joined Kulina, a food and delivery technology company in Jakarta, Indonesia. Dinka initially worked as a Customer Experience Specialist, where their responsibilities included handling customer complaints, sharing information about Kulina's products, and conducting customer satisfaction surveys to gain valuable insights for the company.

Later on, Dinka was promoted to the position of Head of Customer Experience at Kulina. In this role, they set quarterly objectives and key results for their team, ensuring alignment with the company's goals. Dinka regularly reported on the progress of these objectives, conducted post-mortem analysis to identify successes and areas for improvement, and conducted surveys to seek further product-market fit insights.

Dinka's work experience showcases their expertise in customer service, complaint handling, product knowledge, and their ability to gather and analyze customer insights to drive business growth.

Dinka Hernindita started their education in 2012 at Universitas Gadjah Mada (UGM), where they pursued a degree in Accounting. Dinka later enrolled in Asia Cyber University in 2020 to further their education in the same field of study. As of now, it is unclear if they have completed their degree at either institution. Additionally, Dinka Hernindita obtained additional certifications in Customer Service Fundamentals: Putting People First and SAP Logistic Execution from Udemy in March 2022.