Susan McGuinness

Susan McGuinness is an experienced operations manager with a strong background in achieving service level agreements (SLAs) across various processes in the call centre, mailroom, and back office environments. Currently serving as Operations Manager at Kura (CS) Ltd since July 2017, Susan has previously held similar roles at Capita CCM and Tata Consultancy Services. Beginning their career at Santander as a Clerical Officer, Susan has demonstrated a consistent track record of managing teams and monitoring performance against key performance indicators (KPIs) since starting at Capita Business Services in 2001.