Suvidha Shetty

Suvidha Shetty is an experienced professional in customer success and project management, currently serving as the Implementation and Customer Success Manager at sirrus.ai since November 2024. Previously, Suvidha held the role of Senior Customer Success Manager at Kylas, where effective project oversight led to a 15% reduction in cost-per-customer and a 60% increase in customer loyalty. Earlier positions include Customer Success Manager at Gandhi Automations Pvt Ltd, where significant revenue growth was achieved, and Customer Success Manager - Consultant at INNDUS UK LIMITED, focusing on customer support and quality assurance. A background in strategic account management was developed at HDFC Bank, alongside foundational experience as a Customer Service Executive at UBM India Pvt Ltd, where data analysis and email marketing strategies significantly improved customer engagement. Suvidha holds a Master's Degree in Operations Management and Supervision from Welingkar Institute of Management and a Bachelor's degree in Information Technology from Bhavans College.