Susan Vervoorn is a seasoned business professional with extensive experience in operations and business management. Currently serving as Founder and Senior Business Manager at L - founders of loyalty since November 2022, Susan previously held multiple leadership roles at BrandLoyalty, including Global Operations Director, Operations Director, and Head of Operations, where responsibilities spanned managing international teams, driving process standardization, and overseeing risk management. With a strong educational background that includes degrees from Nyenrode Business University and Delft University of Technology, Susan's expertise encompasses project delivery, operational excellence, and strategic business development within the consumer loyalty sector.