Mariana Lleras

Mariana Lleras possesses extensive experience in customer management and service optimization, currently serving as Gerente centro de gestión del cliente at LA ASCENSION S.A. since November 2020, where responsibilities include implementing Contact Center and CRM systems to enhance customer service efficiency. Prior to this role, Mariana directed the National Customer Management Center at Grupo Recordar from February 2013 to November 2020, focusing on the creation and management of the center to ensure service excellence. Mariana also held the position of Business Support Director at Helm Bank from January 2008 to January 2012, leading initiatives to improve client interactions and staff training. Earlier roles included customer retention coordination at SODEXHO PASS VENEZUELA and category assistance at MONACA, where Mariana developed marketing strategies and promotional activities. Educational qualifications include a Specialist degree in Human Resources Management from Universidad de Los Andes and a Bachelor's degree in Industrial Relations from UCAB.