La Mutuelle Familiale
Soraya Costa currently serves as Coordinatrice qualité at La Mutuelle Familiale since September 2014, overseeing quality control and supervising external teleconsultant teams, while also occasionally providing training. In this role, responsibilities include quality assessment across various activities related to member management and interactions, including telephony and affiliations. With prior experience at La Mutuelle Familiale as a Téléconseiller from September 1999 to September 2013, Soraya handled member inquiries and provided back-office support for individual and collective contracts, also acting as a tutor for new teleconsultants. Earlier roles included Charge d'accueil, focusing on member relations and telemarketing. Educational background includes a Diplôme d'accès aux études universitaires in English language and literature from Université Paris Cité and a literary Baccalauréat from lycée Jacques Amyot.
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La Mutuelle Familiale
Mutuelle pionnière, engagée pour ses adhérents et pour le progrès social depuis près de 90 ans. Que vous soyez particulier ou salarié d'entreprise, nous vous proposons des solutions personnalisées et accessibles pour préserver votre capital santé tout au long de votre vie et sans discrimination (couverture santé, prévoyance, prévention et autres services innovants). Classée dans le TOP 30 des mutuelles santé.