Ivelisse Arroyo

Ivelisse Arroyo possesses extensive experience in customer service and sales, currently serving as Customer Service Team Lead at BioReference Laboratories since October 2021, focusing on customer service escalation. Previous roles include Customer Solutions Specialist at Quest Diagnostics from December 2017 to February 2021, Laboratory Sales Liaison and IT Helpdesk positions at Shiel Medical Laboratory from March 2008 to December 2017, and Senior Client Service Rep II at Quest Diagnostics from July 2000 to March 2008, where Ivelisse managed high-volume call environments. An early career began as an Administrative Assistant at Worldwide Educational Services Inc from January 1998 to July 2000. Ivelisse holds a High School Diploma from William L Dickinson High School and attended Hudson County Community College from 1994 to 1996.