Esther Feliu

Esther Feliu is a seasoned professional with extensive experience in customer service and project management, currently serving as the BX Customer Service Project Manager at HIPRA since November 1997. In this role, Esther focuses on enhancing customer satisfaction and experience through continuous improvement strategies and ensuring service standards compliance. Prior positions at HIPRA include Customer Engagement Manager and CRM/CEC Business Specialist, where Esther led the CRM implementation across 40 subsidiaries. Earlier roles at HIPRA, such as Coordinadora SAC and Customer Service España, involved managing customer service departments and overseeing commercial operations in Spain. Esther began their career at ECA Entidad Colaboradora de la Administración, responsible for planning inspections for Gas Natural. Esther holds a background in Hospitality and Tourism from Girona.